Manufacturers & distributors
Put correct information where your customers are already looking
MachineDown is an independent platform. Anything published here follows your rights over your own documentation.
Documentation integration
Link customers to your official service literature, with the document version and date recorded. We do not republish manuals without permission.
Authorised service routing
Route qualified enquiries to your authorised network — with the authorisation verified before any badge is shown.
Corrections and accuracy
Raise a correction on any record and it enters the editorial queue with a reviewer and an audit trail.
Aggregated insight
Anonymised, aggregated reliability and demand insight where you lawfully permit its use, with the sample size and method disclosed.
What we will not do
- · Claim authorised, approved or affiliated status that has not been independently verified.
- · Scrape or republish copyrighted manuals, catalogues or service documents.
- · Present invented specifications, fault meanings or part compatibility as documented fact.
- · Suppress a genuine customer review or a legitimate correction request.